Cancellation & Refund Policies
Made a reservation and now you can’t keep it? Things happen – sometimes you can’t get away when you thought. We’ll try to make it as easy as possible for you.
Our Cancellation Policies are:
Cabins: Full payment is required at the time of reservation. Once payment is received, your booking is confirmed and your selected cabin and dates are held exclusively for you.
Cancellations: We understand that plans can change. If you need to cancel your reservation, we require a minimum of 7 days’ notice prior to your arrival date.
Cancellations made 7 days or more before arrival will receive a full refund.
Cancellations made within 7 days of arrival are non‑refundable, as we are unlikely to rebook the cabin on short notice.
No‑shows are considered non‑refundable.
Date Changes: Reservation dates may be changed once, free of charge, if requested at least 7 days before your arrival and subject to availability.
Weather & Emergencies: In the event of severe weather, road closures, or other unexpected circumstances that prevent travel, we will work with you to reschedule your stay at our discretion.
Campground Reservations: Full payment is required at the time of booking. Once payment is received, your campsite and dates are secured and held exclusively for you.
Cancellations: We understand that plans can change unexpectedly. If you need to cancel your campsite reservation, we require a minimum of 7 days’ notice prior to your arrival date.
Cancellations made 7 days or more before arrival will receive a full refund.
Cancellations made within 7 days of arrival are non‑refundable, as we are unlikely to rebook the site on short notice.
No‑shows are considered non‑refundable.
Date Changes: Reservation dates may be changed once, free of charge, if requested at least 7 days before your arrival and subject to availability.
Weather & Emergencies: If severe weather, road closures, or other unexpected circumstances prevent travel, we will work with you to reschedule your stay at our discretion.
Full Facility Cancellation Policy (30‑Day Notice)
Full Facility Reservations: A non‑refundable deposit is required to secure your Full Facility booking. Once payment is received, your reservation is confirmed and the entire facility is held exclusively for your group.
Cancellations: Because Full Facility bookings require us to reserve the entire property for your group alone, we require a minimum of 30 days’ notice if you need to cancel.
Cancellations made 30 days or more before your arrival will receive a full refund, less the non‑refundable deposit, provided we are able to rebook the facility for the entire reserved period.
If you cancel with less than 30 days’ notice, we reserve the right to charge for all nights that cannot be rebooked.
We will provide written email confirmation of your cancellation for your records.
Rebooking: If we are able to secure another group for the full duration of your original reservation, we will issue a full refund, minus the non‑refundable deposit.
Boutique Resort Cancellation Notice
Please note that our cancellation policy also applies to reservations made with Gift Certificates. “No‑shows” and unscheduled early departures are subject to full payment for all nights reserved.
As a small boutique resort, we operate very differently from large hotels. When a reservation is made, we hold that space exclusively for you, and in most cases we have already turned away other guests who were hoping to book the same dates. Because of this, cancellations have a significant impact on our business and on other guests who wished to stay with us.
A cancellation is disappointing for everyone, for guests whose plans have changed, and for us as your hosts at The Go Hard Ranch. Our policies are designed to be fair while allowing us to continue offering a high‑quality, personalized experience.